I recently flew with KLM to Cologne. Full review to follow shortly but for now I will summarise – there were a few issues with my return journey. My connecting flight from CGN to AMS was cancelled so I had an extra night (albeit with a seemingly endless supply of lovely Kölsch) and when I finally got back to EDI (a day late) my checked bag was completely destroyed.
This was a business trip and was booked on my behalf by a corporate travel company. Due to a short-sighted change by Amex (Check out details here) I wasn’t covered for anything other than emergency medical treatment. I went to the KLM website and found the link to lodge my claims. I lodged them separately yesterday, and attached my receipts and luggage damage report. I was more than a little surprised when my phone rang today to discover it was KLM’s Luggage department. They were sorry about my bag and asked me to provide a receipt for my bag. I explained this would be difficult and was informed to buy a replacement (up to the value of my old one) and send the receipt to them – they would cover the cost. So far so good – I was impressed at the speed of the response.
