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Cheers to KLM!

I recently flew with KLM to Cologne.  Full review to follow shortly but for now I will summarise – there were a few issues with my return journey.  My connecting flight from CGN to AMS was cancelled so I had an extra night (albeit with a seemingly endless supply of lovely Kölsch) and when I finally got back to EDI (a day late) my checked bag was completely destroyed.

This was a business trip and was booked on my behalf by a corporate travel company.  Due to a short-sighted change by Amex (Check out details here) I wasn’t covered for anything other than emergency medical treatment.  I went to the KLM website and found the link to lodge my claims.  I lodged them separately yesterday, and attached my receipts and luggage damage report.  I was more than a little surprised when my phone rang today to discover it was KLM’s Luggage department.  They were sorry about my bag and asked me to provide a receipt for my bag.  I explained this would be difficult and was informed to buy a replacement (up to the value of my old one) and send the receipt to them – they would cover the cost.  So far so good – I was impressed at the speed of the response.

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